At Abid Hearing Instruments, we are committed to ensuring customer satisfaction with our products and services. This Return Policy outlines the conditions under which we accept returns and provide refunds for purchases made through our website or in-store. Please read the policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

• Hearing Aids and Accessories: Hearing aids and accessories may be returned within 30 days from the date of purchase if they are in their original condition and packaging.
• Custom Products: Custom-fitted hearing aids and earmolds are non-returnable unless there is a manufacturing defect.
• Defective Products: If a product is found to be defective upon receipt, you may request a return or exchange within 30 days.
• Non-Returnable Items: Items such as batteries, cleaning tools, and other consumable supplies are non-returnable.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as when purchased.
• The product must be in its original packaging, with all accessories and documentation included.
• Proof of purchase, such as a receipt or invoice, must be provided.

3. Return Process

To initiate a return:

1. Contact Us: Notify us of your intent to return the item by calling 01777-406559 or emailing us at [email protected]. Provide your order number and a detailed description of the issue.
2. Return Authorization: Once your return request is approved, we will issue a Return Authorization Number and provide instructions for shipping the item back to us.
3. Ship the Item: Return the item to the address provided, including the Return Authorization Number on the package. The buyer is responsible for the cost of return shipping unless the item is defective.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Returns: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, partial refunds may be granted if the returned item is not in its original condition or if there are missing parts not due to our error.
• Rejected Returns: Items that do not meet our return conditions will not be eligible for a refund, and the item will be sent back to the customer at their expense.

5. Exchanges

We replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us within 30 days of purchase.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

7. Non-Returnable Products

The following items are not eligible for returns or refunds:

• Custom-fitted hearing aids or molds (unless defective).
• Consumable items like batteries and cleaning supplies.
• Hearing aids that have been used for more than 30 days.

8. Contact Information

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Abid Hearing Instruments
House #12/2 (Level-3), Road# 4/A,
Satmisjid Road, Dhanmondi (Nearest Zhigatola),
Dhaka, Bangladesh
Phone: 01777-406559
Email: [email protected]

We strive to make the return process simple and efficient to ensure you are completely satisfied with your purchase from Abid Hearing Instruments.